Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Item must be unused and in the same condition that you received it.
• Item must be in its original packaging.
• Return request must be made within 30 days of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Personalized or custom-made items
• Clearance or final sale items

How to Initiate a Return

To start a return, please contact our support team at info@mineralmercantile.store or call +1 (540) 259-3644. We will provide you with return instructions and the return shipping address.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method to ensure your return reaches us.

Exchanges

If you need to exchange an item for a different one, please contact us. Exchanges are subject to product availability.